Frequently Asked Questions
How do I pay my monthly subscription?
We’ll email your invoice monthly which contains a secure link to PayPal’s payment processing portal. We choose PayPal many years ago and have continued using them for many reasons, a few are:
What if I need help? Do you provide support?
We pride ourselves on providing rapid response to questions and requests. Our goal is to resolve issues within the same business day and we do! We provide unlimited support via phone and email. We also maintain a robust Help section online where you'll usually find the answer to most any question about RecruitGear.
Can I start and stop using (and paying for) RecruitGear?
Yes, you can suspend your RecruitGear subscription at any time. There is no contract term imposed. And when you are ready to start hiring again, you can resume taking and managing your truck driver applications that same day.
What about software, maintenance costs?
As a web-based, hosted driver hiring solution, RecruitGear reduces your total cost of ownership (TCO). There is no hardware to buy and no software to download, and no need to involve your IT staff for setup. The RecruitGear team of IT professionals manages your maintenance, support, and upgrades at our world-class data center
Are there signup fees? Termination fees? Any hidden fees we should know about?
No. No. No.
Can I print the applications I receive?
Yes. Once you click [print] all nine pages of the truck driver's completed application will print on separate sheets of paper.
Why should I consider a web based system instead of owning and operating software on my network?
The web based (aka Software as a Service) model eliminates up-front costs and makes budgeting predictable. Everything you need to hire truck drivers faster in included in one low monthly fee: site access, service, maintenance, enhanced features, servers, hosting, security, and any system updates.
Is RecruitGear mobile friendly?
Yes. RecruitGear was designed for optimal viewing and interaction on desktop and tablet computers as well as mobile devices: tablets and mobile phones.
Is help available?
Yes. We are available every day, 7:00 am to 7:00 pm (CST) to answer your questions. Plus we've created a robust online Help system, with step-by-step instructions covering every procedure in RecruitGear. There is a helpful popup window on every page of the administrator's control panel.
Can you customize RecruitGear for us?
We designed RecruitGear so that you can customize your public side; you can change the colors, upload your company logo, set up custom work processes for your recruiters and much more.
Is RecruitGear a job board?
No. RecruitGear is a secure truck driver's application for truck drivers on the front-end, and a recruiter's applicant tracking and hiring management system on the back-end. Truck drivers apply exclusively to your company when following a link you’ve placed online (websites, social media, etc.) to your customized RecruitGear application.
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